Verizon Replacing Its Customer Service Personnel With AI Has Turned Live Chat Queries Into Low-Quality ChatGPT-Like Replies, Enraging Customers

Companies will eventually replace humans carrying out what they believe to be menial tasks with AI, and U.S. carriers are no exception, with their Live Chat department now being handled with chatbots that are providing less-than-useful replies to customers. In fact, a regular user of ChatGPT likely noticed that Verizon’s own service is providing similar low-quality responses, tarnishing the company’s reputation while also impacting the experience for millions. Knowing the technical mistakes that AI can make, Verizon should only completely replace its Live Chat service after properly training its models The AI’s responses being similar to ChatGPT’s were noticed by […]

Read full article at https://wccftech.com/verizon-replacing-humans-with-ai-for-live-chat-is-lowering-response-quality/

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